Job Description

Job Description

Job Description

Description:

About Prime: Prime Residential is an established owner and operator of more than 19,000 multifamily apartments and townhomes, providing appealing amenities and superior customer service in some of the most sought-after locations along the West Coast. We are committed to maintaining a richly diverse and inclusive company culture where all people feel welcomed and valued.

Property Details: The Area Service Manager will be expected to office out of our Portland Regional office.

Schedule: Monday through Friday from 9:00 am to 6:00 pm

Target Pay: $106,367 - $118,186 per year + annual discretionary bonus

Role Overview: Prime Residential’s (Prime) Area Service Managers lead the short and long-term service and operational objectives of their portfolio, focusing on delivering exceptional customer experiences and maintaining high standards of property maintenance and community satisfaction. This role is pivotal in developing a culture of excellence, safety, and continuous improvement while guiding and supporting on-site teams to uphold Prime Residential’s standards.

Who You Are:

• A leader driven by service excellence and customer satisfaction.
• A proactive mentor and trainer who fosters skill development and team engagement.
• An advocate of safety standards and preventive maintenance practices.
• A skilled communicator and problem solver with the ability to lead in dynamic environments.
• A collaborator who builds positive relationships with residents, vendors, and team members.
• A strategic thinker who balances service quality with financial performance.

Key Responsibilities:

Leadership and Team Development

• Guide and mentor Community Directors, Service Managers, and on-site teams to deliver outstanding service.
• Foster a culture of customer-centric service excellence, focusing on responsiveness and professionalism.
• Support recruitment, training, and retention of high-performing service personnel.
• Encourage continuous learning and safety awareness through ongoing training and meetings.

Service and Operational Excellence

• Oversee property maintenance in designated portfolio to ensure compliance with Prime Residential standards.
• Conduct regular inspections to identify maintenance needs and opportunities for improvement.
• Maintain operational consistency and adherence to safety protocols across multiple properties.
• Ensure all work meets quality and aesthetic standards, promoting community satisfaction.

Customer Service and Relationship Management

• Lead efforts to build strong relationships with residents by addressing inquiries and resolving issues promptly.
• Implement initiatives to enhance resident satisfaction and community engagement.
• Develop and maintain effective communication channels with residents and staff.

Financial and Resource Management

• Monitor maintenance budgets, ensuring effective use of resources while maintaining service standards.
• Oversee vendor management, including contract negotiation and service quality assessment.
• Assist in capital project planning and execution, focusing on long-term asset preservation.

Safety and Compliance

• Promote a culture of safety and compliance with OSHA regulations and local safety laws.
• Conduct safety meetings and training to ensure adherence to protocols.
• Implement preventive maintenance programs to minimize safety risks and enhance property longevity.

• BS/BA degree or equivalent level of training and work experience
• Five (5+) years of overall professional work experience,
• Three (3+) years of onsite multifamily leadership experience in a Service Manager or similar capacity; able to speak to strategies/experience guiding onsite service teams and driving customer satisfaction.
• Firm knowledge of federal, state, local laws related to employment, fair housing, and landlord/tenant laws, as well as all policies and procedures imposed by the organization and/or at the community, or as otherwise communicated to associates.
• Demonstrated leadership and strategic thinking skills, able to skillfully manage cross-functional teams in a calm, motivating manner
• Proficiency in property management software (e.g., RealPage) and MS Office applications.
• Demonstrate expertise working property operating financials
• Proficiency in MS Office (Word, Excel, Outlook, Teams), RealPage or other property management software

What We Offer:

• Generous Benefits: Comprehensive medical, dental, vision, and RX plans.
• PTO: Standard PTO plus 11 company holidays, 2 floating holidays, 1 birthday day-off, and 1 volunteer day-off.
• Retirement: 401k match up to 4%.
• Career Growth: Prime Academy provides various development opportunities by position including foundational skills, technical skills, leadership essentials, and more.
• Education: Tuition reimbursement for continuous learning.
• Employee Housing Discount: Housing discount offered at Prime Residential properties.

JOIN OUR TEAM: If you are a dedicated professional with a passion for excellence and customer service, we would love to hear from you! Apply now to join Prime Residential and contribute to our vibrant community.

Privacy Notice : -info-current-and-prospective-employees/

At Prime Residential, we celebrate and support diversity for the benefit of our employees, our business, and our community.

Prime is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Prime is also committed to compliance with all fair employment practices regarding citizenship and immigration status and, where applicable, pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.

Regarding Prime Residential's Compensation Philosophy: The pay range for this position refers to what we reasonably expect to compensate for this role. Individual compensation is based on various factors, including experience, education, skillset, and geographic location. The specified range is reflective of the intended regional labor market.

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