Job Description

About Citco

Citco is a global leader in fund services, corporate governance and related asset services with staff across 50 office locations worldwide. With more than $1.9 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients needs.

For more information about Citco, please visit

About the Team and Business Line:

The Citco Experience Design group has been created to deliver strategic capabilities to a range of enterprise initiatives. The mission of this group is to deliver value through Design practice to arenas such as CX, Digital Transformation, process and organizational design, and product design. The group is committed to delivery of world-class products and experiences, to deliver value and differentiate Citcos services to our global customer base.

CXD will champion and resource Design practice to deliver sustainable competitive advantage to Citco.

The Creative Director role is a newly created position to drive strategic impact of Design through creative direction of digital projects, aligned to brand strategy and objectives. The Creative Director will drive the evolution of Citcos visual identity in digital experiences through cutting-edge practice and engage with executive stakeholders in customer-facing innovation projects. This perspective complements Citcos commitment to user-centered Design, with a focus on visual impact, and expression of the brand, and will partner with CX, marketing and branding leadership. In addition, the Creative Director will engage across Citco business lines and service offerings to explore opportunities for creative impact.

The creation of the role marks a unique opportunity to contribute to a comprehensive refresh of Citcos Design System and UX strategy. The role includes delivery to individual projects and creative oversight across a program of projects.

The position is based in Toronto and may require some international travel to other Citco locations. This position reports to the Director of Design in Toronto, as a core member of global Design leadership. The successful candidate will interact with CX leadership, business stakeholders, customers, marketing, and technology groups.

About You

General

• You are passionate about delivering value through Design, and the impact of creative excellence
• Practiced in senior stakeholder and customer collaboration and partnership
• Experienced in developing materials in multiple mediums such as digital, video and print
• Ready to help build a great design group: strong interpersonal and communication skills and ability to navigate a dynamic cross-functional environment
• Bachelor's degree in Graphic Design, Communications Design, or equivalent Experience

Experience

• 10+ years of experience in creative design roles, with supporting portfolio
• UX fundamentals: research, prototyping, usability testing
• Experience in usage of design systems to drive coherent design practices in the enterprise
• Beneficial: financial systems or asset management domain experience

Our Benefits

Your well-being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.

Your Role

• You will oversee creative process and output in digital experience projects
• Drive expression of brand and visual identity through Citcos emerging design system, considering alignment to brand strategy, emerging UI trends and practice
• Engage with senior and executive stakeholders in customer innovation and strategy exploration
• Incorporate visual and aesthetic concerns in Citcos Design process framework, including Design reviews and impact metrics
• Collaborate with senior stakeholders, executive management, Marketing, Product, IT, business, and cross-functional team members to solve user needs
• Oversee and mentor individual Designers, development of Design capabilities in the group
• Advocate for usability, design and innovation in the organization

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