JOB DESCRIPTION
Insight Global is seeking a Customer Service Agent to help with a client in the ecommerce space. This individual will help handle all inquiries from customers via phone, chat, and email. This role is responsible for de-escalating all concerns that arise and providing top tier customer service at all times. This will be an onsite role 5 days a week, 8 -5 est. Responsibilities: -Act as the first point of contact for customers via phone, email, and chat. -Provide product guidance, solve complex cases, manage returns/claims, and handle order updates with care. -Support and mentor junior agents during escalation handling. -Work closely with transport service providers and internal teams to resolve shipping or delivery issues. -Take ownership of specialized areas such as claims handling, content improvements, or technical troubleshooting. -Monitor system performance and ensure proper documentation in tools like Zendesk, Shopify, and others. -Recommend improvements to internal FAQs and Help Desk materials. -Engage with customers on social media channels to ensure a positive brand experience.
REQUIRED SKILLS AND EXPERIENCE
-At least 1 year of experience in customer support, ideally in e-commerce or technical support environments.
-A proactive, solutions-focused mindset and a passion for delivering exceptional customer service.
-Strong organizational and time-management skills, even when working remotely.
-Comfort using platforms like Zendesk, Shopify, and communication tools (training provided).
-Willingness to learn, adapt, and contribute to team improvements.
...Schedule:(M-F): 7a-3p plus call 3p-7a (1st/backup call rotation) 24 hr CALL (Sat & Sun): 7a-7a Practice Setting: Outpatient/Inpatient Patient Volume:Inpatient -1138 Outpatient -3179 EMR: Meditech Requirements: KS License, DEA Credentialing: 60-90 days...
About Crown: Crown Cork & Seal USA, Inc., a wholly owned company of Crown Holdings, Inc is a global leader in the design, manufacture, and sale of packaging products for consumer goods. At Crown, we are passionate about helping our customers build their brands and connect...
...professionals of tomorrow! Were looking for a passionate and skilled Instructor to lead students through our Medical Assistant and Phlebotomy Technician programs at the Goodwill Career & Technical Academy (GCTA). In this role, youll create an inclusive and supportive...
Warehouse I JOB-10044548 Anticipated Start Date July 14, 2025 Location Deer Park, TX Type of Employment Contract Employer Info Our client develops and deploys the most advanced technologies to serve energy and industrial companies...
...Company Overview Bratt Tree is a family-owned and operated tree service company with a consistent history of growth. We serve... ...experiences. Job Summary The Operations and Customer Service Manager will lead a remote office team, including Customer Service Representatives...