Job Description

The Franchise Business Consultant (FBC) is responsible for providing support to franchisees by way of adherence to brand standards, operational best practices, financial modeling, and collaborative problem solving related to the key drivers of success for the clinics they support. The FBC will either support a region of Ellie franchise locations or specialize in onboarding of new franchisees and locations, dependent on current need and candidate skillset.

The FBC coaches business owners on matters related to the Ellie business model and network best practices, utilizing a blend of collaborative relationship skills, business operational expertise, and financial experience. They work closely with franchisees, using their strong interpersonal skills to support their success to drive unit-level performance, growth, and profitability on a daily basis.

Position Location: This position is hybrid and requires time in our corporate office in Mendota Heights, MN on a regular cadence. Candidates must presently reside in one of the following states to be eligible: AZ, CO, FL, GA, IL, KS, MN, NC, ND, OH, PA, TX, VA, WI.

What We Offer:

• Free virtual short-term counseling for the whole family!
• Medical Insurance with the option to select a $10 mental health office visit copay!
• Dental, Vision, Life & Disability
• Pet Insurance
• Free access to virtual urgent care for the whole family!
• Generous 401(k) match up to 4%!
• Paid Time Off + Holidays
• Competitive compensation
• Amazing colleagues who are passionate about destigmatizing mental health.
• Collaborative and dynamic office environment
• Flexible/hybrid work

Compensation: The salary range for this position is $80,000 - $120,000 annually + bonus potential. Salary is based on experience and qualifications.

Required Skills/Abilities:

• Minimum 3+ years of experience in account management, franchise business consulting, multi-unit operations management, or a related field.
• Bachelor's degree in business administration, Finance, Operations Management, or a related field, or equivalent experience in lieu of education.
• A Masters degree or relevant certifications (e.g., Franchise Management, Business Consulting), a plus.
• Strong background in financial modeling, operational best practices, and business development.
• Proven experience in coaching or mentoring business owners, ideally in a franchise or multi-unit environment.
• Demonstrated ability to drive unit-level performance, growth, and profitability via development and execution of strategic plans.
• Resourceful, solution-oriented, and adaptable to changing environments and diverse personalities.
• Proficient in analyzing key business metrics (P&L reports, expenses as a percent of revenue, staffing, volume, KPIs) and using data to inform decisions and assess performance.
• Proficient in identifying and analyzing systemic and isolated issues impacting business performance and stakeholder experience.
• Skilled at building credibility and trust with stakeholders and fostering collaboration to solve problems.
• Exhibit sound business judgement, honesty, integrity, responsibility, communication skills, and punctuality.
• Strong working proficiency with Microsoft Office products including Outlook, Calendar, Teams Chat, Word, Excel, PowerPoint, etc.
• Maintain strict confidentiality handling client information in compliance with HIPAA guidelines and Ellie policies.

Responsibilities include:

Franchisee Support:

• Work closely with multiple individual franchisees across a designated geographic region to understand their unique business challenges and provide tailored strategies for improvement.
• Work directly with franchise owners and clinic directors by consulting on financial aspects of the clinic such as staffing, productivity, service offering, modeling and monitoring the key revenue drivers, ensuring expenses are in line with revenue, forecasting working capital needs, and all aimed at driving revenue and EBITDA.
• Act as a trusted advisor to help resolve operational, financial, and clinic-related issues, guiding franchisees through challenges to foster sustainable success.
• Collaborate with franchisees to create annual forecasts using historical data, brand standards, designated benchmarks and monitoring results on a monthly basis.
• Review dashboards and analytics to guide franchisee actions toward goals, commitments, and plans, and offer consulting advice and recommendations on priorities to address.
• Facilitate communication between franchisees and cross-functional partners to ensure alignment of individual goals, consistent brand experience, clinic performance, and unit growth preparations.
• Assist owners with expansion plans.

Performance Analysis & Continuous Improvement

• Assess financial, operational, and marketing efforts to identify areas of opportunity and help develop action plans to improve overall clinic health.
• Facilitate the quarterly planning, assessing performance based on previous goals and commitments, and create goals and priorities to drive future objectives.
• Provide qualitative and quantitative assessments of franchisee operations and business performance goals within the portfolio.

Compliance & Standards:

• Ensure franchisees adhere to brand standards, operational procedures, and compliance requirements.
• Work with internal subject matter experts across the corporate team to support cross-department initiatives and promote utilization of key resources and tools within franchise portfolio

Franchise Network Engagement:

• Share best practices, success stories, and insights across the network to promote collaboration and collective growth.
• Share insights and feedback from franchisees with the corporate team to help refine training, processes, and franchise support systems.
• Act as a balanced partner, representing both brand and franchisee interests, supporting changes to business systems, and identifying and addressing issues that impact business challenges or franchisee satisfaction.
• Other duties as assigned or required.

Travel Expectations: 0-25%.

Ellie was proudly founded by clinicians on the principle of destigmatizing mental health. The mental health industry is full of barriers, and we have made it our goal to fill the gap and find innovative ways to break down these barriers for our local communities. We are excited to expand across the country by partnering with local leaders in your community.

Ellie Mental Health is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Flexible work from home options available.

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