Job Description

Job Description

Job Description

CO-OP Restaurant & Lounge is currently seeking a Host / Hostess to provide genuine hospitality and the highest quality of service to our guests. The ideal candidate can create an engaging environment, providing courteous, responsive, guest-centered service. The Host / Hostess acts as a representative of the hotel/restaurant by providing the highest quality of service to our guests. Hosts / Hostesses should be well-spoken individuals with a passion for food, wine, and people.

Our caring and attentive associates reinforce our principal belief that guest service is our highest priority. We have opportunities for energetic, service-oriented individuals who are experienced in providing efficient service and memorable experiences.

Responsibilities

• Provides the highest and most efficient level of hospitality service expected by our guests.
• Answers telephone to service internal and external guests.
• Records and confirms reservations through OpenTable or through call-in requests.
• Greets and seats guests.
• Handles room service and to go orders via telephone.
• Handles cash, credit cards and guest room charges.
• Performs accordingly to the company handbook regarding policies, procedures, and regulations.
• Ensures total awareness of in-house VIP’s.
• Maintains a safe and clean work environment.

Fundamentals

• High school diploma or general education degree (GED).
• OpenTable experience is preferred, but not required.
• Maintain accurate knowledge of all menu items and beverage programs.
• Strong organizational skills, including follow-up, time management, ability to multi-task and manage multiple priorities in a fast-paced environment.
• Works well in a team environment.
• Flexibility to work any shift including evenings, weekends, and holidays.
• Excellent verbal and written interpersonal communication skills.
• Proficiency in English required. A second language is desirable.
• Ability to grasp, lift and or carry, or otherwise, move goods weighing a maximum of 40 lbs.
• Ability to stand for long periods indoors with a thematically climate-controlled workstation.
• Study Hotels is a drug-free workplace. Pre-employment drug test and background check required.

About Us

CO-OP Restaurant & Lounge, connected to The Study at University City, is an energetic restaurant featuring great food and spirited hospitality positioned at the bustling corner of 33rd and Chestnut Streets.

The Study at University City, the second property of the Study Hotels brand, is located at the crossroads of the University of Pennsylvania and Drexel University in the heart of University City in Philadelphia, PA.

The 212-room hotel features areas of discovery and connection placed throughout for purposeful guest interaction, including three custom designed museum cases showcasing artifacts from nearby museums, custom writing desks complete with postcards to encouraging guests to connect with family and friends postage free, and a European-inspired café. Guest rooms and public spaces are designed around a bright, uplifting palette, reflective of contemporary residential living.

Eligible full-time team members are offered a comprehensive benefits package including medical, dental, vision, life and disability insurances, paid time off, and paid holidays. Team members are eligible to participate in our 401(k) plan and Employee Assistance Program.

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