Job Description

Job Description

Job Description

We are looking for a skilled and organized Customer Service and Administrative Coordinator

team member to join our team in New York, New York. In this long-term contract position, you will play a dual role, providing exceptional customer service for three ecommerce platforms while also managing administrative tasks for a busy office environment. This is an on-site role that requires a proactive individual with strong communication and organizational skills.

Responsibilities:

• Deliver outstanding customer service support for three ecommerce websites, addressing inquiries and resolving issues using Gorgias.

• Process orders and handle requests related to missing items, product quality concerns, and replacement orders, coordinating with the warehouse as needed.

• Manage office supply inventory, including kitchen, conference room, and restroom essentials.

• Organize and handle incoming and outgoing mail, ensuring timely distribution and delivery.

• Greet visitors, oversee meeting room schedules, and assist with setup and cleanup after meetings.

• Respond to requests for product donations and charitable contributions in alignment with company guidelines.

• Facilitate administrative communication within the office, including announcements and updates.

• Collaborate with IT for onboarding and offboarding processes for employees.

• Prepare expense reports for senior leadership, including the President and Director of Marketing.

• At least two years of experience in customer service or administrative roles, with familiarity in using Gorgias or Zendesk.
• Strong ability to prioritize tasks and manage time effectively to meet deadlines.
• Exceptional written and verbal communication skills for precise and effective interactions.
• High level of organizational skills and meticulous attention to detail.
• Proficiency in Microsoft Word and Excel to complete administrative tasks efficiently.
• Experience in ecommerce customer service or post-sales support is highly desirable.
• Ability to assist with guest interactions and conference room scheduling.
• Knowledge of order entry and direct mail processes is a plus.

Job Tags

Long term contract, Work at office,

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