Job Description
Site: The Brigham and Women's Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
This role supports the Process Improvement agenda through facilitation of key strategic projects and work teams. Provide support to teams through collection, analysis, interpretation and presentation of data, development of testing and implementation work plans and evaluation of impact.
Does this position require Patient Care? No
Essential Functions
Independently facilitates project subgroups and work teams including meeting management, discussion facilitation, conflict resolution, one-on-one meetings with clinical and administrative managers and leaders.
- Provides data support to project teams: identifies useful sources of data; plans data collection; analyzes, interprets and presents healthcare data
- Uses fundamental Process improvement concepts and methodologies such as process/value stream mapping, brainstorming, group decision-making techniques, design and testing of interventions, design of measurement strategies and implementation planning
- Conducts patient/process “walk-throughs”, face-to-face patient and provider interviews and participates in focus groups.
- Rapidly identifies, problem-solves and communicates to the Director of Process Improvement any issues that are interfering with project deadlines or project scope
- Responsible for development of a project implementation work plan including identification of stakeholders, assessment of resource needs, and implementation timelines
- Assesses need for and provides real time process improvement training for leadership and teams Qualifications
Education
Bachelor's Degree Related Field of Study required and Master's Degree Related Field of Study preferred
Can this role accept experience in lieu of a degree?
No
Licenses and Credentials
Experience
Related work experience; 2-3 in healthcare setting. 5-7 years required
Knowledge, Skills and Abilities
- Independently facilitates project subgroups and work teams including meeting management, discussion facilitation, conflict resolution, one-on-one meetings with clinical and administrative managers and leaders.
- Provides data support to project teams: identifies useful sources of data; plans data collection; analyzes, interprets and presents healthcare data.
- Uses fundamental Process improvement concepts and methodologies such as process/value stream mapping, brainstorming, group decision-making techniques, design and testing of interventions, design of measurement strategies and implementation planning.
- Conducts patient/process “walk-throughs”, face-to-face patient and provider interviews and participates in focus groups.
- Rapidly identifies, problem-solves and communicates to the Director of Process Improvement any issues that are interfering with project deadlines or project scope.
- Responsible for development of a project implementation work plan including identification of stakeholders, assessment of resource needs, and implementation timelines.
- Assesses need for and provides real time process improvement training for leadership and teams.
EXAMPLE ROLE DETAIL:
PI Project management: Complex or broad projects/ initiatives (85%)
Scope projects
Develop strategy for addressing process problems
Oversee project timeline, communication and implementation
Initiate and manage Process owner relationship
Facilitate large cross functional teams
Educate team members
Connect the work of the project team to patient/ staff and organizational goals
Develop or support daily management/ visual management for long term sustainment
Identify and implement methods to effectively and efficiently lead problem solving activities
Respond to time-sensitive requests with a strategic approach (which may vary from the usual planned PI approach)
De-escalate conflict within teams
Escalate project impediments to PI Team leader/ Director; ask for help as needed; timely
Host final meeting to capture operational and cultural benefits/ lessons learned meeting with Sponsors and team for large scale projects
Competency and fulfilment of all PI Consultant tasks
PI Coaching and Mentoring for Staff and Leaders (12%)
Build psychological safety and develop trusting relationships
Coach front line staff as they learn and experiment
Demonstrate a balance between open ended questions and tools/ guidance
Coach leaders to be advocates for learning/ improvement
Classroom PI and Change Leadership Teaching (3%)
Provide new examples and deliver presentations
Lead PI team debrief
Suggest ways to make the learning last in the minds of the learners
Additional Job Details (if applicable)
Physical Requirements Standing Frequently (34-66%)
Walking Frequently (34-66%)
Sitting Occasionally (3-33%)
Lifting Frequently (34-66%) 35lbs+ (w/assisted device)
Carrying Frequently (34-66%) 20lbs - 35lbs
Pushing Occasionally (3-33%)
Pulling Occasionally (3-33%)
Climbing Rarely (Less than 2%)
Balancing Frequently (34-66%)
Stooping Occasionally (3-33%)
Kneeling Occasionally (3-33%)
Crouching Occasionally (3-33%)
Crawling Rarely (Less than 2%)
Reaching Frequently (34-66%)
Gross Manipulation (Handling) Frequently (34-66%)
Fine Manipulation (Fingering) Frequently (34-66%)
Feeling Constantly (67-100%)
Foot Use Rarely (Less than 2%)
Vision - Far Constantly (67-100%)
Vision - Near Constantly (67-100%)
Talking Constantly (67-100%)
Hearing Constantly (67-100%)
Remote Type
Onsite Work Location
1620 Tremont Street Scheduled Weekly Hours
40 Employee Type
Regular Work Shift
Day (United States of America) EEO Statement:
The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
Why work here? Combat disease. Hold a hand. Help people. Impact the world.
Mass General Brigham is a passionate, welcoming community where minds meet caring hearts.
Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready?
About Us? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world.
Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community.
We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system.
We recognize that increasing value and continuously improving quality are essential to maintaining excellence.
#J-18808-Ljbffr Jobleads-US
Job Tags
Work experience placement, Remote work, Shift work,