Job Description
Why The Global Ambassador
Competitive rates
Benefits available when you work 25 hours per week-including medical, dental, vision and more
Retirement savings program (with company match)
Paid time off
Be a part of a luxury property recognized for its exceptional service and unique guest experiences
Work with a dedicated team committed to redefining hospitality in Phoenix
Opportunities for career growth within an expanding, forward-thinking hospitality brand
Who We Are
Hospitality refined for a global mindset.
The Global Ambassador Hotel is a Michelin Key luxury destination in Phoenix, known for redefining urban hospitality. We offer a unique and sophisticated experience for our guests, combining exquisite service, luxurious amenities, and a vibrant community atmosphere. Our focus is on providing an extraordinary stay that sets new standards for luxury and service.
What You’ll Do
Assist in the oversight of all housekeeping operations including room attendants, housemen, supervisors, inspectors, office coordinator, laundry, and public areas
Deliver a tailored guest experience with a hospitality every time mindset from arrival to departure
Train, motivate, and schedule the housekeeping team according to sequence of service to ensure maximum productivity, employee morale, and guest satisfaction
Ensure a consistently high level of cleaning standards are met throughout the hotel and adhere to Forbes Five Star standards
Inspect guest rooms and public areas regularly to ensure standards and quality are met and maintained. Audit room attendants, Supervisors, and inspectors and provide regular feedback accordingly
Work with other departments to ensure smooth and efficient hotel operations
Foster a positive, service-driven culture that aligns with Forbes Five-Star standards
Assist in compiling the weekly schedule based on occupancy, business need, and adhering to Labor Standards
Assist in tracking room inspections completed by Supervisors and Inspectors, holding the team accountable accordingly. Address trends with the team, both individually and during pre-shift opportunities
Assist in monitoring Inventory for Guest Supplies, Operating Supplies, Laundry Supplies and ordering while adhering to monthly budget and business needs
Assist with conducting monthly linen Inventory, records data accordingly
Assist in coaching Supervisors/Inspectors with regular one-on-ones to ensure department goals and objectives are regularly met
Assist in ensuring deep cleaning is regularly scheduled in rooms and public areas in partnership with other departments to maintain the quality of the guest experience
Qualifications
3+ years housekeeping leadership experience, preferably at a luxury hotel property
Familiarity/Experience with Forbes Five-Star standards preferred
Familiarity with Opera PMS/Alice Housekeeping Management Software a plus
Have a solid understanding of housekeeping and laundry supplies and pars
Professional, yet comfortable with candid & open to and acting upon feedback – all with the guest and employee experience top of mind
Exceptional communication skills with a keen eye for detail
The Global Ambassador is an Equal Opportunity & E- Verify Employer. Proof of eligibility to work in the United States is required.
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